Support Tickets

Requires a subscription plan with Support support.

The support system lets your players create tickets directly from your project's portfolio or via the Discord bot. As an admin, you can manage, reply to, and resolve tickets from the panel.

Accessing Support

Navigate to Panel > Your Project > Support to view and manage all tickets.

Ticket Overview

Each ticket displays:

• Title — The subject of the ticket
• Player — The Steam name of the player who created it
• Category — The assigned category
• Status — Open or Closed
• Needs Reply — An indicator when a ticket is open and unanswered

Filtering Tickets

You can filter tickets by:

Replying to Tickets

Click on a ticket to open the conversation view. You can:

• Reply with a rich text editor that supports file attachments
• Close the ticket when the issue is resolved
• Reopen a closed ticket if needed
• Delete the ticket permanently

Managing Categories

From the support page, you can create categories to organize tickets (e.g., "Bug Report", "Question", "Billing"). Each category has a name and an auto-generated slug.

Categories with existing tickets cannot be deleted.

How Players Create Tickets

Players can create support tickets in two ways:

1. From the portfolio — On your project's support page, players fill in a category, title, and message
2. From Discord — Using the /support create command in your Discord server

Notes

• Support ticket notifications can be sent to Discord via webhooks (see Discord Webhook Notifications)
• Players can also reply to and list their tickets via the Discord bot /support command
• Tickets track the last reply time for easy prioritization